Return & Refund Policy
At Everease, customer satisfaction is our priority.
Return Eligibility
Products may be returned if they:
- Are unused and in original condition
- Include original packaging
- Include all accessories and manuals (if applicable)
- Meet our return eligibility requirements
Return Window
Return requests must be submitted within 3 DAYS of receiving your order.
Requests submitted after this period may not qualify.
How to Request a Return
To initiate a return:
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Contact us at support@everease.pk
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Include your order number
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Describe the reason for the return
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Attach photos if the item is damaged or defective
Our support team will provide return instructions.
Refund Process
After receiving and inspecting the returned item, we will notify you of the approval status.
Approved refunds will be processed to your original payment method within 5–10 business days after the returned item has been received and inspected.
Depending on your payment provider, it may take additional time for the funds to appear.
Exchanges
If you receive a damaged, defective, or incorrect item, we will gladly arrange a replacement or exchange, subject to product availability.
Damaged or Defective Products
If your order arrives damaged:
✓ Contact us within 3 DAYS
✓ Include clear photographs
✓ Do not discard the packaging until instructed
We will review your request promptly and provide an appropriate resolution.
Non-Returnable Items
The following items cannot be returned unless damaged or defective:
- Personalized products
- Gift cards
- Digital products
- Hygiene or personal care items that have been opened
- Items marked as final sale
Return Shipping Costs
If the return is due to our error or a defective product, we will cover the return shipping costs where applicable.
For returns due to a change of mind or customer preference, return shipping costs may be the responsibility of the customer.
Contact Us
For any return or refund inquiries:
Email: support@everease.pk
